WEBSITE TERMS AND CONDITIONS
1.2 Discount codes must be used at the time you place your order and we are unable to recalculate the sales total after the order has been placed but you can still use the code on your next order if still valid.
We only deliver to the billing address. If you change the shipping address once you reach the payment website your order may not be processed but may still be charged. If this happens we will issue a full refund less processing fee. If you want an order delivered to a different address please contact us before placing your order so we can give you our bank details for bank transfer. All Payments will show as being made to Carako. Strict Master will not show on your payment or card statement.
RETURNS & REFUNDS
Due to the obvious health and hygiene implications with adult goods, for the goods to be returned and a refund issued the following terms have to be met.
1. The goods must be unused.
2. The goods must be returned in original condition & packaging.
3. Goods that are not heat sealed in the box are non-refundable and non-exchangeable.
4. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
5. The goods must be received back within 20 days from the day you received your order.
6. Lingerie and items of clothing are non-refundable and non-exchangeable.
7. Any discrepancies or damaged items need to be reported within 24 hours of being delivered.
8. Orders over 30kg may require additional delivery cost to be paid before items can be dispatched.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.