The delivery and returns information displayed on this page apply to all items purchased from strictmaster.co.uk
Delivery
Orders placed before 3pm Monday to Friday are dispatched the same day. Where next day delivery is offered you must place your order before 3pm. Orders placed after 3pm are dispatched the next working day and orders are only dispatched Monday to Friday so any order placed after 3pm Friday will not be processed until Monday, Tuesday if a Bank Holiday. We send products discreetly in a brown box. There is absolutely no indication as to the contents and all goods that are dispatched are sent by a recorded insured service. UK:- Goods are dispatched by the choice you select during checkout.
We will e-mail you tracking details once the item has left us so you can keep a track of where your delivery is.
Royal Mail: If you are not in when the parcel arrives Royal Mail will keep the package at their local depot for 18 days enabling you to pick it up or rearrange delivery. After 18 days the parcel then returns to us. Initial delivery can take 3-5 Days.
Next Day If next day delivery is available you should place your order before 15:00 on a Thursday for Monday to Friday deliveries. For Next Day Saturday delivery you should place your order by 15:00 on a Friday. DPD will text you an estimated delivery time on the day of delivery. If you are not in when the parcel arrives they will keep the package at their local depot for 5 days enabling you to pick it up. After 5 days the parcel then returns to us. Initial delivery can take 1-2 days.
When a parcel is not able to be delivered and no attempt is made to arrange re delivery or collection it will be returned to us. We will issue a refund of the order minus the original cost of your delivery. We will also deduct the charge made to us by the carrier for returning the item to us. The current charge for items being returned to us is £4.50 and the refund will be issued once the item has reached us. We will email you confirmation.
Returns
Return or exchange an item: Our 100% money back guarantee If you are not completely satisfied with your purchase. Simply return the item to us in its original condition within 30 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation. Products in heat sealed packaging can not be returned if opened.
We will issue a refund on receipt, minus the original delivery charge. Goods will be accepted for return if they are sent back within 30 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us, therefore for your own protection. We recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. Delivery charges are refundable where goods are faulty and a refund is made. Please contact us for our returns address.