Delivery

Due to current social distancing rules and having staff working from home we are no longer able to work to a 24 hour service level agreement to dispatch orders. Orders will be dispatched as quickly as we can while adhering to the new government restrictions. Thanks for your understanding.

DELIVERY ADDRESS

We only deliver to the billing address. If you change the shipping address once you reach the payment website your order may not be processed but may still be charged. If this happens we will issue a full refund less processing fee. If you want an order delivered to a different address please contact us before placing your order so we can give you our bank details for bank transfer. All Payments will show as being made to Carako. Strict Master will not show on your payment or card statement.

UK Royal Mail 48 Hour2-3 working days£3.95TrackingYes2kg
UK DPD Express Next Day1 working day£5.95TrackingYes30kg

For Next Day delivery order must be placed by 1pm. Free shipping on orders over £40

All products are shipped discreetly in a brown box with absolutely no indication as to the contents

Due to the nature of the products we sell, we only accept returns in the event of a fault. Any claims for any damages or shortages must be made in writing to strictmaster within 24 hours of receipt.

Goods that are in stock are dispatched within 24 hours, Monday to Friday. If for any reason we are out of stock, we would expect to dispatch the goods in about 12 days but realistically this is much quicker. If there is a manufacturing delay with any products you will be notified by email as soon as we are aware.

*Cut off for next day delivery choices is 1pm. If you place an order after 1pm and choose next day delivery it will be sent the following working day

We use Royal Mail and DPD courier for postage handlers.

Royal Mail UK
Goods are sent on your choice of shipment unless the weight is over 2kg then goods are sent via DPD shipping rates apply. If you are not in when your parcel arrives they will keep the package at their local depot for 7 days enabling them to pick it up. After 7 days the parcel then returns to us and your order will be cancelled. Any money paid will be refunded back to you minus the original delivery charge and a Re-Delivery charge.

UK Re-delivery Charges:-
Royal Mail – £5.50
DPD – £7.90

DPD
If you are using this service please provide an email address and mobile number. DPD will contact you by text or email to notify of a delivery time and date. If this is not convenient for you, you have the option to change it. DPD will attempt delivery 3 times – if they are still unsuccessful after this time the parcel is returned back to us. In some rare cases, DPD may not deliver the next day. But is 99% next day service.

Delivery service with a 1 hour delivery window – Weight up to 30kg per parcel
(Deliveries are between 8am-6pm Mon-Friday). Includes a Text/email notification.

Remote Location Delivery Charges
Remote locations in Scotland, Channel Isles, Isle of Man & Isle of Wight tend to be the frequent ones. If your parcel requires this additional shipping charge we will advise you before we process your order.

If Something Goes Wrong

We have a dedicated team looking after your interests and if there are any issues with your parcel we will work to overcome the problem and obtain a delivery for you.

If your parcel is lost on route we will endeavour to obtain compensation for you for the insured delivery services.

We will liaise with the particular depot on your behalf and resolve any problems swiftly and keep you updated at all times.

Items received that are incorrect must not have the items packaging opened, we must be notified as soon as it is convenient and we will advise full instructions for an exchange.

Losr Parcels

We do not replace lost parcels free of charge. All parcels which are dispatched via an insured service our team will look after the claim procedure on your behalf and all compensation once obtained will be passed on to you. So, you will never be out of pocket but in the meantime, if you wish to have a replacement order sent this must be sent at your cost.

A claim usually takes about 4 weeks to complete.

Royal Mail Procedure:-
1) We complete a claim form and include proof of posting and copies of commercial invoices to prove the cost of the goods.
2) Royal Mail processes the claim and will contact you to confirm the goods never arrived.
3) The claim is accepted once Royal Mail receives your confirmation back.
4) We receive a cheque and your account is refunded the compensation amount in full.

If you do not make the effort to confirm the parcel is missing, no payout is received from Royal Mail so in turn, you will not receive any compensation. Royal Mail currently loses approx 2 parcels a month.


DPD
1) We complete a claim form and include copies of commercial invoices to prove the cost of the goods.
2) The courier processes the claim.
3) We receive a cheque and your account is refunded the compensation amount in full.
4) DPD only give 14 days from the date of postage to claim for lost parcels.
5) If lost parcels are not reported within 14 days then we are unable to offer any compensation.

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